TY - BOOK AU - Roam, Dan TI - The back of the napkin: solving problems and selling ideas with pictures SN - 9780462099477 PY - 2011/// CY - London PB - Marshall Cavendish Business KW - Visualització KW - lemac KW - Creativitat en els negocis N1 - Índex; introductions -- a whole new way of looking at business : which problems, which pictures, and who is "we"? : a gamble we can't lose: the four steps of visual thinking -- ER -