Kimbell, Lucy <br/><br/>
The service innovation handbook :  [action-oriented creative thinking toolkit for service organizations] : templates, cases, capabilities / 
Lucy Kimball 
 - 240 p. :  il. col. ;  19 x 25 cm 
<br/><br/>Inclou bibliografia i índex: p. 233-238 
<br/><br/><label>ISBN: </label>9789063693534 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Empreses--Planificació<br/>Pensament creatiu
<br/><br/><label>Subjects--Index Terms: </label>Disseny de serveis 
<br/><br/><label>Universal Decimal Class. No.: </label>745.2:658