| 000 | 01040nam a2200289 i 4500 | ||
|---|---|---|---|
| 999 |
_c8899 _d8899 |
||
| 001 | .b67538885 | ||
| 003 | IED_BCN | ||
| 005 | 20180725143807.0 | ||
| 008 | 140210s2014 ne a bf 001 0 eng c | ||
| 020 | _a9789063693534 | ||
| 040 |
_aES-BaUAB _bcat _erda _cIED_BCN _dIED_BCN |
||
| 080 | _a745.2:658 | ||
| 100 | 1 |
_aKimbell, Lucy _eautor _93278 |
|
| 245 | 1 | 4 |
_aThe service innovation handbook : _b[action-oriented creative thinking toolkit for service organizations] : templates, cases, capabilities / _cLucy Kimball |
| 264 | 1 |
_aAmsterdam, Netherlands : _bBIS Publishers, _c2014 |
|
| 300 |
_a240 p. : _bil. col. ; _c19 x 25 cm |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_asense mediació _bn _2rdamedia |
||
| 338 |
_avolum _bnc _2rdacarrier |
||
| 504 | _aInclou bibliografia i índex: p. 233-238 | ||
| 650 | 0 | 4 |
_aEmpreses _xPlanificació _2lemac |
| 650 | 0 | 4 |
_aPensament creatiu _2lemac |
| 653 | _aDisseny de serveis | ||
| 907 |
_a.b67538885 _b15-02-18 _c16-06-16 _d16-06-16 _em _fa _g- _heng _ine _j0 _k0 |
||
| 940 | _aOCLC | ||
| 942 |
_2udc _c1 |
||