| 000 | 01125nam a22001937a 4500 | ||
|---|---|---|---|
| 999 |
_c9284 _d9284 |
||
| 003 | IED_BCN | ||
| 005 | 20200108143352.0 | ||
| 008 | 200108s2019 do||| |||| 001 0 eng d | ||
| 020 | _a9781492045779 | ||
| 040 |
_aIED_BCN _bcat _cIED_BCN |
||
| 100 |
_94574 _aClatworthy, Simon, _d1959- |
||
| 245 |
_aThe experience-centric organization : _bhow to win through customer experience / _cSimon David Clatworthy |
||
| 260 |
_aSebastopol : _bO'Reilly, _c2019 |
||
| 300 |
_a249 : _bil. col. ; _c23 cm |
||
| 505 | _aThe experience-centric organization -- Five steps to becoming experience-centric -- The structure of the experience-centric organization: the wheel of experience centricity -- The core behaviors of the experience-centric organization -- Organizing for experience centricity -- Starting with the experience -- Experiential translation: From experiential DNA to customer experience -- Experience fulfillment: designing the experiential journey -- D4me: designing for meaningful experiences -- Trendslation | ||
| 650 | 7 |
_2lemac _94316 _aEmpreses _xDirecció i administració |
|
| 653 | _aExperiència d'usuari | ||
| 942 |
_2lcc _c1 |
||