The experience-centric organization : how to win through customer experience / Simon David Clatworthy

By:

Clatworthy, Simon, 1959-

Material type: Text

TextPublication details: Sebastopol : O'Reilly, 2019Description: 249 : il. col. ; 23 cmISBN:

9781492045779

Subject(s):

Contents:

The experience-centric organization -- Five steps to becoming experience-centric -- The structure of the experience-centric organization: the wheel of experience centricity -- The core behaviors of the experience-centric organization -- Organizing for experience centricity -- Starting with the experience -- Experiential translation: From experiential DNA to customer experience -- Experience fulfillment: designing the experiential journey -- D4me: designing for meaningful experiences -- Trendslation

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Llibre	IED Barcelona	R1.075 Cla (Browse shelf(Opens below))	Available		2020-0005

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